Skip to Content

Support, Don't Smother: How to Stay in Touch With Students During Trying Times

Session Overview

This video was part of the July 2021 REMOTE: The Connected Faculty Summit

When a student quits communicating with you, there are often 2 ways things can go: 1) the student never responds to additional outreach, or 2) the student responds, but drops off again soon after. In current times, it is more important than ever to stay in contact with students, or better yet, to empower them to stay in contact with you. In this session, learn 10 ways you can encourage your students to keep in touch and be successful (even in ways you haven’t thought of before).


Dr. Jenny Billings

Chair of English and Study Skills | Rowan-Cabarrus Community College

Dr. Jenny Billings is the Chair of English and Study Skills at Rowan-Cabarrus Community College in NC. Billings earned a BA in English from Wake Forest University (’06), an MFA in Creative Writing/English from Queens University of Charlotte (’10), and an EdD in Community College Executive Leadership from Wingate University (’17). Since joining Rowan-Cabarrus in January 2011, Billings has been awarded the 2013 Excellence in Teaching, the 2014 Outstanding Employee, the 2016 OLC Digital Learning Innovation, Cengage Faculty Partner, and the 2019 Innovator of the Year “Star Act”. She was also a top-10 finalist for the 2018 Bellwether Award.