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BEYOND the Classroom: Knowing How to Get Students the Services They Need

Session Overview

This video was part of the July 2020 REMOTE: The Connected Faculty Summit

Faculty play an important/critical part in connecting students to the many services institutions have in support of student’s success both academic and beyond. Today more than ever, when the students might not be physically on campus, and their world has undergone lots of change — it is imperative that faculty step up to help connect students to these services. How can we do this? What needs to change to ensure we continue to provide the support students may require to succeed. Join a panel of Student Success leaders from diverse institutions as they discuss what worked before and how they are pivoting to address the NEW-NEW 2020!


Joseph F. Connell

Assistant Vice President of Student Success, Ramapo College of New Jersey
Joseph F. Connell is the Assistant Vice President of Student Success at Ramapo College of New Jersey. In this position, Joseph leads academic advising, career development, early alert, new student experience, opportunity programs, placement testing, tutoring and technology initiatives. Joe has presented, served and received awards for his work in several national higher education organizations including ACPA, AACRAO, CSRDE, EDUCAUSE, NACADA, NASPA, and Hobsons/Starfish. Joseph earned his bachelor’s degree in Business Administration from Lycoming College and a master’s in College Student Personnel from Miami University (OH).

Ana Borray

Sr Director – Professional Development, EDUCAUSE

Ana Borray is Sr. Director for Professional Learning and Development at EDUCAUSE. Ana is responsible for defining and delivering on the strategy of re-imagining professional learning for higher education professionals that support the use of technology at their campuses. An exciting opportunity to help build leaders that drive transformation in higher ed. Ana joined EDUCAUSE in 2015 to lead the efforts of the IPASS grant that focused on student success initiatives to drive an increase in completion rates for all students pursuing a higher education credential, with a focus on closing the gap for minorities and disadvantage populations.

Prior to EDUCAUSE Ana was VP for Client Success at Starfish Retention Solutions in Rosslyn, VA, where she focused her teams’ efforts in helping institutions implement new technologies with measurable outcomes directly tied to student retention and completion. She also held leadership positions at Datatel, Inc. (now part of Ellucian), where she led the product strategy and direction for the student enrollment management software and later built Executive Programs. Both at Barry University in Miami, FL and Columbia University, in New York, NY, Ana was a catalyst for leading change efforts that leveraged technology in strategic and meaningful ways.

Tiffany Beth Mfume

Assistant Vice President for Student Success and Retention, Morgan State University
Dr. Tiffany Beth Mfume is the Assistant Vice President for Student Success and Retention at Morgan State University. The Assistant Vice President for Student Success and Retention manages new student and parent orientation, placement testing, Starfish Retention Solutions’ Early Alert and Connect systems, first-year advisement, financial literacy, alumni mentoring, and academic recovery among other programs and services. Dr. Mfume’s leadership has helped to promote ten-point increases in both retention and graduation rates. Morgan’s Office of Student Success and Retention (OSSR) being selected as national winners of the 2017 Hobsons Education Advances Award for Student Success and Advisement, the 2016 Association of Public and Land-grant Universities (APLU) Turning Points: From Setback to Student Success Award, and the 2015 Association of Public and Land-grant Universities (APLU) Project Degree Completion Award serves as evidence of the effective student success model at Morgan State
University. Morgan is the only HBCU to ever have won these national awards. Dr. Mfume is author of the nationally recognized book, What Works at Historically Black Colleges and Universities (HBCUs): Nine Strategies for Increasing Retention and Graduation Rates, published in 2016 by Rowman & Littlefield. Her second book, The College Completion Glass—Half-Full or Half-Empty? Exploring the Value of Postsecondary Education was released by Rowman & Littlefield in December 2018.
Rick Sluder
Vice Provost for Student Success & Dean of University College, Middle Tennessee State University
Richard Sluder serves as Vice Provost for Student Success and Dean of University College. He leads MTSU’s Quest for Student Success, which includes transforming advising by integrating predictive analytics, course redesign, learner support and implementation of a communication plan with performance metrics. As Dean, he oversees work with undecided students, adult degree completion, online learning, summer sessions, and academic outreach to high school students. Dr. Sluder has 22 years prior experience at the University of Central Missouri as Vice Provost, Dean and faculty.