ASU Help Desk – Live Chat Now Available in all Blackboard Courses

A new ASU Student Help module is now available for all Blackboard courses! The new ASU Student Help Module offers Live Chat with friendly Blackboard team members 24/7, 365 days a year. When students engage the live chat, a help ticket is automatically created providing a record of the technical difficulty and when it occurred. The new ASU Student Help Module allows instructors to stop being the first point of contact when students have technical difficulties.

The new ASU Student Help Module is available in the HELP tab on the Blackboard home page.

new pic

 

Additionally, instructors may also add the new ASU Student Help Module directly inside their Blackboard courses.

By inserting the new ASU Student Help module inside your Blackboard course, students can receive immediate support without having to leave the course. The process to add a Blackboard module is extremely quick and easy.

Directions to add the new ASU Student Help module.

1. Click the plus symbol in the course menu (top left corner of any course).

2. Select the module option from the provided menu.

3. Title the new module, then click Submit

directions for adding new module

4. Identify that you have successfully added a new menu item on the left side navigation

Help 4

5. Click Add Course Module

6. You are now inside the module library, please locate and click Help and Support on the left side navigation. Identify the ASU Student Help module and click Add. 

Add module screen shot

 

7. Congratulations, the ASU Student Help module is now available inside your Blackboard course!!

8. You can add additional modules using the same workflow.

Now that you have added the new ASU Student Help module, we recommend adding information to your course syllabus regarding this new technical assistance. Students can now receive immediate support 24/7, 365 from inside the course! There are a variety of additional Blackboard modules that instructors can add which strongly support both student learning and the overall experience students have in their Blackboard courses. We hope you will consider adding other modules to support all of your courses.

Related Articles

Six Google Drive Add-ons to Enhance your Teaching Experience

Arizona State University offers Google Apps for Education to all students, faculty and staff. Google Apps for Education is a suite of free, secure tools which include Gmail, Calendar, Documents and Sites. Recently, Google launched the “Add-ons” feature which brings very useful Apps Script based extensions to Docs and Sheets. Add-ons are very easy to discover and install and they become available across both Docs and Sheets after installation.
Continue reading

Organize Your Course and Students Using The New Blackboard Calendar Tool

To be successful in online courses, students must quickly learn to be organized. In fact, organization is the key to a successful learning environment. Without organization, students quickly become derailed from the course timeline and must spend their time playing catch-up. Typically, students are enrolled in more than one course and instructors are teaching more than one course. One organizational challenge that both instructors and students face is keeping track of all of the assignments and due dates in all of their courses. Continue reading

First Impressions

Jill Schiefelbein has been an instructor in the Hugh Downs School of Communication at Arizona State University since 2004

Online learning can be a solitary experience. Students can feel somewhat disconnected when they take an online course and many instructors find it challenging to establish an instructional relationship with their students. Creating an engaging introduction video can solve these concerns.

Continue reading

How Are Professors Embracing Social Media?

Professors utilize social media in four critical ways: to connect, to notify, to teach, and to curate. At the University of Delaware, Professor Christine Cucciarre uses Twitter for a class assignment in which students are required to post seven to 10 times about class readings over a 48 hour period. She said because Twitter only allows its users to write 140 characters, it teaches students to compress their writing and forces them to think about word choice.

Continue reading